FAQ's

FAQ:

  1. How can I contact you?
    You can reach us via email at avouriausa@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

  2. Where do you ship from?
    We ship our products from various locations depending on the item and availability. Our primary shipping facilities are located in the United States, ensuring timely delivery to our customers.

  3. What is your refund policy?
    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please ensure that the item is in its original condition and packaging.

  4. Can I get a refund on my products?
    Yes, you can request a refund within 30 days of receiving your product. Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

  5. Are there any items that cannot be returned?
    Certain items cannot be returned, including perishable goods, custom products, and personal care items. Please contact us if you have questions about a specific item.

  6. How do I initiate a return?
    To start a return, please contact us at avouriausa@gmail.com. We will provide you with the necessary instructions to complete the return process.

  7. What should I do if my item is damaged or defective?
    If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

  8. How long does shipping take?
    Shipping times vary based on the destination and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-7 business days.

  9. Do you offer exchanges?
    We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product.

  10. Is there a cooling-off period for EU customers?
    Yes, if you are shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition and packaging.