FAQ's

FAQ:

  1. How can I contact you?
    You can reach us via email at support@avouria.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

  2. Where do you ship from?
    We ship our products from various locations depending on the item and availability. Our primary shipping facilities are located in the United States, ensuring timely delivery to our customers.

  3. What is your refund policy?
    We have a 30-day perfect fit guarantee, which means you have 30 days after receiving your item to request a different size if yours doesn't fit right.

  4. Are there any items that cannot be returned?
    Certain items cannot be returned, including perishable goods, custom products, and personal care items. Please contact us if you have questions about a specific item.

  5. What should I do if my item is damaged or defective?
    If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

  6. How long does shipping take?
    Shipping times vary based on the destination and the shipping method selected at checkout. Typically, orders are processed within 2-5 business days, and delivery can take an additional 5-7 business days.

  7. Do you offer exchanges?
    We do offer direct exchanges and a 30 day perfect fit guarantee. Reach out to us at support@avouria.com and we can get that situated for you.

  8. Is there a cooling-off period for EU customers?
    Yes, if you are shipping to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition and packaging.