Shipping Policy
At Avouria, we know how exciting it is to wait for your new order to arrive. That's why we work hard to get every order processed, packed, and on its way as quickly as possible. Below you'll find everything you need to know about how we ship, how long it takes, and what to do if anything comes up along the way.
Order Processing
Every order is processed and shipped within 24 hours of being placed. In rare cases during peak seasons or holidays, processing may take slightly longer.
Once your order leaves our warehouse, you'll receive a confirmation email with your tracking number so you can follow it every step of the way.
USA Shipping
We're proud to offer free shipping on all USA orders, with most orders arriving within 5 to 14 business days. Comfort Club VIP members automatically receive Priority Delivery on every order.
If a product happens to be out of stock at our US warehouse, your order may ship from one of our international fulfillment centers and our Worldwide Shipping timeframes will apply.
Worldwide Shipping
We're pleased to offer free worldwide shipping with tracking included. Most international orders arrive within 7 to 14 business days.
For PO boxes and military addresses, please allow 7 to 30 business days. We recommend avoiding business addresses to prevent any delivery issues outside of business hours.
Order Tracking
You can track your order anytime by visiting our Track Your Order page and entering your order number and email address.
You'll also receive automated email updates as your package moves through key stages:
- Out for Delivery
- Delivered
- Exception
- Failed Attempt
If your tracking hasn't updated in more than 5 business days, please email Support@avouria.com or contact us and we'll look into it for you right away.
Duty Fees and Customs
Please note that Avouria is unable to cover or refund any duty fees incurred due to your local laws. In most cases, VAT and customs fees may not apply because of the relatively low value of our shipments. However, we recommend checking the customs and VAT regulations in your local area before placing your order to ensure a smooth delivery process.
Possible Delays
Sometimes things slow down outside our control. Here are the most common reasons your order may take a little longer:
Holidays: Major holiday seasons cause sudden spikes in delivery volume, which can slow carriers everywhere. Your order is still on the way, and we appreciate your patience.
Customs clearance: International orders sometimes pause briefly while clearing customs. Tracking updates resume as soon as your package is released.
Weather conditions: Severe weather can delay carriers temporarily. Please keep an eye on your tracking and your package will be on its way again soon.
Failed delivery attempts, return to sender, or insufficient address: Couriers typically make 2 or 3 delivery attempts. If you miss them, contact your local courier as soon as possible. They'll usually redeliver the next business day or hold your package for pickup. If it ends up back at our warehouse, email Support@avouria.com and we'll send it right back out to you.
Lost, Stolen, or Damaged Shipments
We do everything we can to make sure your order arrives safely. If something goes wrong, here's what to do:
Lost in transit: If your tracking hasn't updated in more than 5 business days or shows your package as missing, email Support@avouria.com with your order number and we'll work with the carrier to investigate.
Marked delivered but not received: First, check around your delivery area (porch, side door, mailbox, with neighbors). Carriers sometimes mark packages as delivered up to 24 hours before they actually arrive. If it still hasn't shown up after 48 hours, email Support@avouria.com and we'll help you sort it out.
Damaged on arrival: If your order arrives damaged or defective, email Support@avouria.com within 30 days of delivery with your order number, a photo of the damage, and a brief description. We'll send a free replacement or issue a full refund right away.
Stolen after delivery: If your tracking confirms delivery to the correct address but the package is missing (porch piracy), please file a report with your local post office and police station. Unfortunately, Avouria cannot be responsible for theft after a confirmed delivery, but if you purchased shipping protection at checkout, please reach out to us and we'll help you file a claim.
Change or Cancel Your Order
Need to change or cancel your order? You can cancel free of charge within 12 hours of placing your order, as long as it hasn't been packed or shipped yet. Just email Support@avouria.com as soon as possible and we'll take care of it.
After 12 hours, we'll do our best to accommodate any changes, but we can't guarantee it. Once your order has shipped, we're unable to make changes or cancellations. In that case, the order will need to be handled through our Returns & Exchanges Policy.
Wrong Address Entered
Customers are responsible for entering the correct shipping address at checkout. If you notice an error, email us before your order ships and we'll do our best to update it. Once an order has shipped, we cannot change the delivery address.
If your package is returned to us due to an incorrect address, we'll happily reship it to the corrected address once. After a second failed delivery, additional shipping costs are the responsibility of the customer.
Please Note
- Delivery times are estimates only and are not guaranteed.
- Delivery times begin from the date of shipment, not the date the order is placed.
- Business days do not include weekends and holidays.
- If an item is sold out at one warehouse, we may ship from a different location to ensure you receive your order as quickly as possible.
Contact Us
If you have any questions about your shipment or need help with anything else, our team is here for you.
Email: Support@avouria.com
Hours: 24/7
Response Time: Within 1 business day
The Avouria team is so excited to help you take one step closer to all-day comfort and confidence!