Refund policy

At Avouria, we are committed to ensuring our customers are 100% satisfied with their purchases. If you are not satisfied with your order for any reason, we are here to help. Please review the return process and policies outlined below.

Common Return Reasons and Solutions

  1. Order Delayed
    If your order is taking longer than expected, email us right away at support@avouria.com and we will check your tracking the same day. If the package is confirmed lost, we are more than happy to send a free replacement or issue a full refund, your choice.
  2. Defective/Manufacturing Defects/Quality Issues
    If the product is defective or has quality issues, we will send you a replacement free of charge.
  3. Doesn't Fit Me (Wrong Size/Color Ordered)
    You may return or exchange the product, but you are responsible for the return shipping fee.
  4. Changed Opinion (Item No Longer Desired)
    You may return or exchange the product, but you are responsible for the return shipping fee.
  5. Wrong Item Received (Wrong/Missing Item from the Package)
    You may return the incorrect item and we will cover the return shipping fee, or we will send you the correct item free of charge.
  6. Parcel Damaged on Arrival
    If your package arrives damaged, we will send you a replacement free of charge.
  7. Incorrect Shipping Information Provided
    Please double-check your shipping information when placing orders. If you need to update your shipping details, contact us immediately and we will do our best to help, but changes cannot be guaranteed once your order has been processed or shipped.
  8. Other (Please Specify in Your Email)
    Please contact us directly, and we will work with you to resolve the issue.

How to Return Your Order

If you need to return all or part of your order, please follow the steps below:

  1. Contact Us: Email us at support@avouria.com within 90 days of receiving your order to request a return or exchange. Please include your order number and the reason for the return.
  2. Approval & Return Address: Our customer service team will confirm if your return is accepted and provide you with the correct return address. (Please Note: Return will be canceled after 14 days from the time accepted if no response.)
  3. Prepare Your Return: Securely pack the product(s) in the original packaging.
  4. Ship the Return: Send the package to the return address provided and share the tracking number with our customer service team.
  5. Refund Process: Once we receive and inspect your returned item(s), we will process your refund within 5 to 10 business days using the original payment method.

Non-Returnable Items

Products that meet the following criteria cannot be returned:

  1. Items marked Final Sale.
  2. Items that have been used or are not in their original condition.
  3. Gift cards and checkout add-ons such as Shipping Insurance and Priority Processing.

Promotional Sale Items (Including Bundle Offers)

Bundles are priced as a package, not per item. If you return part of a bundle, your refund is based on the amount you paid, and the free items have no individual cash value. If you return the entire bundle, you receive the full bundle price back. Refunds are always based on the amount paid at checkout, not the original retail price.

Products Damaged on Arrival

If your product was damaged during transit, please:

  1. Take clear photos of the damaged item on a flat surface where the defect and label are visible.
  2. Email the photos and a description of the issue to support@avouria.com within 5 days of receiving your order.

We will send a replacement product free of charge! If a second defect occurs, we will issue a full refund. Damage reported more than 5 days after delivery is not eligible for a replacement or refund.

Additional Information

  • Contact Us: If you have any questions or need further assistance, please reach out to us via email at support@avouria.com. Our team is available 24/7 and will respond as quickly as possible.
  • Return Process: All returns must be approved by our customer service before shipping. Unauthorized returns will not be accepted.
  • Return Shipping: We do not provide return shipping labels. Return shipping is the customer's responsibility unless the item arrived defective, damaged, or incorrect.
  • Refunds: Refunds go back to the original payment method. Shipping charges, Priority Processing, and Shipping Insurance are non-refundable. If a chargeback is filed before contacting us, the case must be resolved through your bank.

Late or Missing Refunds

Once your refund is processed, most banks post it within 3 to 5 business days. If it has not appeared after that, first check with your bank or card provider, then email support@avouria.com with your order number and we will send you the refund confirmation to share with your bank.

Thank you for choosing Avouria. We appreciate your business and are here to ensure your satisfaction with our products.