Customer Support

Will the built-in bra actually support me?Yes. A real cup is sewn into the front of the tank, so the support comes from the front of the garment instead of a band squeezing your ribcage. Wide, soft straps carry the weight up over your shoulders and stay in place, so you can stop adjusting all day.

Does the band go all the way around?No. The Avouria tank uses a front elastic band with integrated padding, not a full back band. That is why there is nothing to dig in, roll, or leave marks on your back and ribs.

Is there any underwire, hooks, or clasps?No. The tank has zero hardware. No underwire, no hooks, no clasps. You simply pull it on over your head like a regular top.

What sizes do you offer?Our tanks come in sizes S through 4XL. The tank is designed to fit snugly for support, but it should still feel comfortable when worn. If you are between sizes, we recommend sizing up. The full size chart is on the product page.

What if the size isn’t right?We know how frustrating it is to buy something and have it not fit. That is why we offer a 90-Day Fit Promise. If your size is not right, we will exchange it for the correct size or refund you. No stress.

Will it ride up?No. Avouria tanks are cut in an extended, bodysuit-style length that stays tucked in and smooth all day, no matter how you move.

Can I wear it under other clothes?Absolutely. The smooth, seamless design makes the tank perfect for layering under blouses, blazers, cardigans, or workout tops with no visible lines or back bulge.

What is the fabric made of?The tank is made from a buttery-soft, breathable blend of 66% polyamide and 34% elastane. It is stretchy enough to move with you and structured enough to hold its shape wash after wash.

How do I wash my Avouria tank?Machine wash on a cold, gentle cycle, then lay flat or hang to dry. Avoid bleach and high heat to keep the fabric and the built-in bra in great shape. We recommend washing every few wears.

Can I put it in the dryer?We recommend air drying to keep your tank looking and feeling its best. If you do use the dryer, use the lowest heat setting to extend the life of the built-in bra.

How can I place an order?Go to the product page, choose your size and color, and click “Add to cart.” From your cart, click “Checkout” and follow the steps to complete your order. You will receive an order confirmation email right away.

How long does shipping take?Every order goes through a 24 to 48 hour processing window for order confirmation, quality inspection, and packaging. After that, delivery usually takes 6 to 12 business days in the United States and 8 to 14 business days for Canada, Australia, New Zealand, and Europe.

Do delivery times change during the holidays?Yes. During peak periods like Black Friday, Christmas, New Year, and Valentine’s Day, orders usually arrive within 6 to 15 business days in the United States and 8 to 20 business days internationally. Delivery times are estimates and do not include customs, weather, or carrier delays.

How much does shipping cost?Shipping rates are calculated based on your location and shown at checkout. Orders of $50 or more ship free, and the discount is applied automatically at checkout.

Where do you ship from?Avouria is based in the United States. To keep prices low and stock available, most orders ship directly from our fulfillment center, and every order ships with a tracking number.

Do you ship internationally?Yes. We ship to the United States, Canada, Australia, New Zealand, and Europe. International customers may be charged additional tax or customs fees by their country, and those charges are the responsibility of the customer.

How do I track my order?As soon as your order ships, you will receive an email with your tracking number and a link to follow your package. You can also check anytime on our Track Your Order page. It can take 1 to 3 business days for the first tracking update to appear.

I entered the wrong delivery address. Can I change it?Please email support@avouria.com right away with your order number and the correct address. Packaging begins immediately after an order is placed, so we cannot guarantee a change, but we will do our best.

My tracking says delivered, but I don’t have my package.Please allow 1 to 2 business days, since carriers sometimes mark a package delivered before it arrives. Check with neighbors, your building office, and your local post office. If it still has not turned up, email us and we will take care of it. If tracking shows no updates for 20 days, we treat the package as lost and you can choose a free replacement or a full refund.

What is your return policy?We offer a 90-Day Fit Promise. You have a full 90 days from the day your order is delivered to return or exchange your item. Full details are on our Returns & Exchanges page.

How do I start a return or exchange?Email support@avouria.com with your order number and the reason for your return. Once approved, we will send you the return address. Pack the item in its original packaging, ship it back, and share the tracking number with us. Returns must be approved before they are shipped back.

I ordered the wrong size. Can I exchange it?Yes. Let us know which size you need and we will arrange an exchange for the correct size. You do not need to send measurements, since you have already tried it on.

When will I receive my refund?Once your return arrives and passes inspection, we process the refund within 5 to 10 business days to your original payment method. Your bank may take another 3 to 5 business days to post it. Shipping charges, Priority Processing, and Shipping Insurance are non-refundable.

What items can’t be returned?Final Sale items, items that have been used or are not in their original condition, gift cards, Shipping Insurance, and Priority Processing are not eligible for return.

My item arrived damaged or I received the wrong item.We are sorry about that. Email us within 5 days of delivery with a photo of the issue and we will send a free replacement. If you received the wrong item, we will send the correct one at no charge and cover any return shipping.

Can I cancel or change my order?Our team starts packing orders immediately, so once an order is placed it cannot be changed or canceled. If you need something adjusted, contact us right away and we will do our best. Otherwise you can return the items once they arrive under our 90-Day Fit Promise.

What is the Comfort Club?The Avouria Comfort Club gives members exclusive offers, early access to new drops, monthly store credit, free shipping, and unlimited free returns and exchanges.

How do I cancel my Comfort Club VIP membership?You can cancel anytime through your account portal or by emailing support@avouria.com. Cancellation takes effect at the next billing cycle, and membership fees already charged are not refundable.

Where can I buy an Avouria tank?Avouria is available exclusively online through our official website, which lets us offer better pricing and keep full control of quality. Shop the tank here.

Where is Avouria located?Avouria is a U.S.-based brand. Our customer service team is available 7 days a week by email.

How do I unsubscribe from your emails?Open any email from us and click the “Unsubscribe” link at the bottom. You will be removed from our list right away.

If you have any other questions that are not answered here, please email us at support@avouria.com. We will help you as soon as possible.