Shipping policy
At Avouria, we are committed to providing the best shipping options, regardless of where you live. We deliver to customers worldwide, ensuring a high level of service and responsiveness.
Delivery Timeframes
Our delivery process is divided into two key periods:
-
Processing Time (24-48 hours):
- Order confirmation, quality inspection, and packaging.
-
Delivery Time (Approximately 6-12 Business Days):
- The time required for your order to travel from our fulfillment center to your delivery location.
- Estimated delivery times for major destinations:
- USA: 6-12 business days.
- Canada / Australia / New Zealand / Europe: 8-14 business days.
- Holiday / Peak Season delivery times for major destinations:
- USA: 6-15 business days.
- Canada / Australia / New Zealand / Europe: 8-20 business days.
Please note: Shipping times do not include potential delays due to customs, weather, or carrier volume. Additionally, there may be longer delivery times during peak seasons such as Black Friday, Christmas, New Year, or Valentine's Day. Delivery times are estimates, not guarantees.
Shipping Methods and Costs
All orders ship with tracking. Shipping rates are calculated based on your location and shown at checkout before you complete your order. Any free shipping offer is applied automatically at checkout.
Optional add-ons available at checkout:
- Priority Processing: Your order skips the line and ships out ahead of all standard orders.
- Shipping Insurance: Covers your order against loss, theft, or damage in transit.
Shipping Insurance Policy
We are committed to ensuring that your shipments are handled carefully and reach their destinations safely. To provide additional security, we offer optional shipping insurance.
- Insurance Coverage: Shipping insurance covers loss, theft, or damage to your package during transit, up to the value of your order.
- Non-Refundable Clause: Once purchased, shipping insurance is non-refundable, regardless of the outcome of the shipment.
- Claim Process: In the event of a claim, please contact our customer service team within 5 days of receiving damaged goods or within 14 days for lost items. Provide your order number and any photographic evidence if applicable.
- Exclusions: Shipping insurance does not cover delays.
- Contact Information: For questions or claims, please email support@avouria.com.
By purchasing shipping insurance, the customer acknowledges and agrees to the terms outlined in this policy, including its non-refundable nature.
Important: You can track your order in real time HERE.
Where Do You Ship From?
Avouria is based in the United States. Due to high order volume, we ship most orders directly from our international fulfillment center, which allows us to keep shipping costs low and delivery times short. Every order ships with tracking.
Are There Customs Charges?
International orders may incur additional tax or customs charges when they arrive at your location. This is rarely something our customers encounter, however in the event that it happens, it is your responsibility to pay any additional charges. We advise checking with your local authorities before placing an order.
Order Modifications and Cancellations
Please be aware that once an order is placed, it cannot be changed or canceled. Packaging and processing begin immediately upon receipt of your order. If you entered an incorrect address, email us right away at support@avouria.com and we will do our best to help, but changes cannot be guaranteed once your order has been processed or shipped. Avouria is not liable if an incorrect address is entered during checkout.
Lost or Stolen Packages
If your tracking shows your order was delivered but you are unable to locate your parcel, please check around your property, mailroom, and with neighbors in case someone accepted the package on your behalf. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If it still has not arrived, please file a claim with your local post office using your tracking information, then email support@avouria.com with their reply so we can assist you further.
Avouria is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your own peace of mind, we recommend adding Shipping Insurance at checkout, which includes a free replacement for lost or stolen parcels.
We will consider an item lost in transit if the tracking information has no updates for 20 days. Please contact us at support@avouria.com so we can process a replacement.
Email: support@avouria.com
Hours of operation:
24/7 (Monday - Sunday)