Exchanges & Returns
At Avouria, we want you to feel completely confident in every order you place. If something isn't quite right, we make returns and exchanges easy. Here's everything you need to know about our 90-Day Fit Promise.
To initiate a return or refund request, please contact us at Support@avouria.com and our friendly team will be happy to assist you.
90-Day Fit Promise
We believe every woman deserves to feel comfortable, supported, and confident in what she wears. That's why we've put so much care into every Avouria piece, and why we're so confident in the quality of our shapewear that we offer a full 90 days from delivery to try it and decide if it's right for you.
If it's not the perfect fit, we'll make it right with an easy exchange, store credit, or refund.
Order Cancellation
You can cancel your order free of charge within 12 hours of placing it, as long as it hasn't been packed or shipped yet. Just email Support@avouria.com as soon as possible and we'll take care of it.
After 12 hours, we'll do our best to accommodate any changes, but we can't guarantee it. Once your order has shipped, we're unable to make changes or cancellations, and the order will need to be handled through this policy.
How to Initiate a Return or Exchange
Step 1. Visit our Returns Portal and enter your order number and email address, or email us at Support@avouria.com with your order number and reason for return.
Step 2. Choose your option: free exchange, store credit, or refund.
Step 3. Drop your package off at your nearest USPS location.
We'll inspect your return within 2 to 3 business days of receiving it. Once approved, your exchange ships out or your refund is processed within 5 to 10 business days.
We respond to every return inquiry within 1 business day. If you ever feel like a message went unanswered, please follow up at Support@avouria.com and we'll make it right.
Three Ways to Resolve Your Return
When you start a return, you'll have three options to choose from:
Option 1 — Free Exchange. Different size, color, or style. No fee. We send the new item once we receive your original. The fastest, easiest path if you just need a different fit.
Option 2 — Store Credit Plus Bonus. Get the full value of your original purchase back as store credit, plus a $20 bonus credit to use on a future order. Store credit never expires.
Option 3 — Cash Refund. Once we receive your return and confirm it meets our return conditions, we'll refund the original payment method within 5 to 10 business days.
Condition Requirements
For your return to be accepted, the item must be:
- Unworn
- Unwashed
- In original condition
- All tags attached
- Hygiene seal intact
- Original packaging included
If your return doesn't meet these conditions, we may not be able to accept it. In that case, we'll let you know and give you the option to have it shipped back to you (shipping at your cost).
Exchange Limits
Exchanges are limited to one swap per item within the 90-day window. Comfort Club VIP members enjoy unlimited exchanges with no time window.
Bundle Return Logic
Bundle promotions like "Buy 2 Get 1 Free" and "Buy 3 Get 2 Free" are priced as a package, not per individual unit. Here's how refunds on bundle orders work:
- If you return one or more items from a bundle but keep others, you'll be refunded only for the items you paid for, calculated proportionally. The "free" items in the bundle have no individual cash value.
- If you return the entire bundle, you'll receive the full bundle price back.
Discount Code and Promo Refunds
Refunds are based on the actual amount paid at checkout, not the original retail price. If you used a discount code or promotional offer, the refunded amount reflects the discounted price.
Free Gifts and Bonus Items
If your order included a free gift or bonus item tied to a promotion, the free item must be returned along with the qualifying purchase to receive a full refund. If you keep the free gift but return the main item, the value of the free gift will be deducted from your refund.
Final Sale and Clearance Items
Some items may be marked as Final Sale at the time of purchase, including clearance items, last-chance SKUs, and select promotional bundles. Final Sale items are not eligible for return or exchange.
These items will be clearly labeled as "Final Sale" on the product page and at checkout, so you'll always know before you buy.
Damaged or Defective Products
If your order arrives damaged or defective, please email Support@avouria.com within 30 days of delivery with:
- Your order number
- A photo of the damage
- A brief description
If we confirm the issue, we'll send a free replacement or issue a full refund right away. In most cases, no return is required because the product is unusable.
Lost, Stolen, or Damaged Shipments
If your tracking shows delivered but you haven't received your package, check around your delivery area first (porch, side door, mailbox, with neighbors). Carriers sometimes mark packages as delivered up to 24 hours before they actually arrive.
If it still hasn't shown up after 48 hours, email Support@avouria.com and we'll work with the carrier to investigate.
If your tracking confirms delivery to the correct address but the package is missing ("porch pirates"), please file a report with your local post office and police station. Unfortunately, Avouria cannot be responsible for theft after a confirmed delivery.
Shipping protection: If you purchased shipping protection at checkout, you're covered for lost, stolen, or damaged shipments. Reach out to Support@avouria.com and we'll help you with a replacement.
Wrong Address Entered
Customers are responsible for entering the correct shipping address at checkout. If you notice an error, email us before your order ships and we'll do our best to update it. Once an order has shipped, we cannot change the delivery address.
If your package is returned to us because of an incorrect address, we'll reship it to the corrected address free of charge once. After a second failed delivery, additional shipping costs are the responsibility of the customer.
If your order is shipped by USPS, you can also use their Package Intercept service to redirect your package.
Refund Method
All refunds are processed back to the original payment method used at checkout. We cannot refund to a different card, account, or payment method.
Refund Processing Time
Refunds are processed within 5 to 10 business days of us receiving and approving your return. Once processed, the funds may take an additional 3 to 5 business days to appear on your statement depending on your bank or card provider.
Chargeback Policy
If a customer initiates a chargeback with their bank before contacting us, we're unable to process a refund through our normal flow. The chargeback has to be resolved through your bank directly.
We always recommend reaching out to us first at Support@avouria.com so we can resolve any issue quickly and fairly.
Comfort Club VIP Members
Comfort Club VIP members enjoy a different, fundamentally better return experience:
- Unlimited returns and exchanges with no time window
- Free shipping on every order
- Priority delivery on every order
- Members-only offers and early access to new drops
- Monthly store credit perk automatically applied to your account
Membership fees are non-refundable once processed.
Comfort Club VIP Cancellation
Comfort Club VIP members can cancel their membership anytime through their account portal or by emailing Support@avouria.com.
Cancellation applies at the next billing cycle. Membership fees already charged are not refundable.
If you emailed us before your next billing cycle but were still charged because our team didn't process your cancellation in time, contact us and we'll refund that charge.
Store Credit Terms
Store credit doesn't expire and can be used on any product across our store. It is non-transferable and cannot be applied to Comfort Club membership fees. Store credit itself is non-refundable to cash.
Abusive Return Behavior
Avouria reserves the right to refuse returns or refunds for customers showing a pattern of abusive return behavior. This includes (but isn't limited to) frequent returns of clearly worn items, repeated chargebacks, or returns that don't meet our condition requirements.
Contact Us
If you have any questions about your return or need help with anything else, our team is here for you.
Email: Support@avouria.com
Response Time: Within 1 business day
The Avouria team is here to make your return experience as easy as possible. We're so grateful to be part of your wardrobe.